Most of the programs in our Adept range use Sage's SDO (Sage Data Objects) to make the connection to your Sage data. The SDO is automatically installed when you install Sage but it needs a special Serial Number and Activation Key before it can be used. These details can be entered by going into Sage and selecting the menu option "Tools / Activation / Enable 3rd Party Integration".
To obtain these details phone Sage Customer Services on one of the following numbers and tell them that you want a Serial Number and Activation Key to "Enable 3rd party integration". Currently Sage do not charge for providing these details. When you phone Sage they will want to know the main Serial Number for your copy of Sage and it's version number. These details can be found by going to Sage's "Help / About" menu option.
| Great Britain: | 0845 111 6666 |
| Northern Ireland: | 0845 245 0280 |
| Republic of Ireland: | 01 642 0863 |
| Rest of The World: | Call your Sage Reseller or Distributor |
Sage have released a bug fix for the v12 SDO. You should ensure that SDOEng120.dll in the Windows\System32 folder is version 12.0.1.60. The easiest way to do this is to download and run this small install program: SDOv12-1-60.exe. As well as installing the new DLL it will install a small utility "SDO Version Check" that will show the version numbers of all installed versions of the SDO.
Sage have released a new version of the v13 SDO. You can download it here: SDOEngine130.exe. You should also ensure that you have installed all the appropriate 2007 patches and updates from the Sage update site.
Sage have released a new version of the v14 SDO. You can download it here SDOEngine140.exe . They have also released a further patch for the SDO which you can download from here: sg501401026.exe. The sg501401026.exe patch must be installed after you have installed SDOEngine140.exe. You should also ensure that you have installed all the other 2008 patches and updates from the Sage update site.
Sage have released a patch for the v15 SDO which is included in their Update 1 service pack. To install Update 1 simply go to the Help menu option in Sage and select Check for Updates. Update 1 can also be downloaded from the support section of Sage's web site.
This is the first version of Sage Instant that allows the use of SDO based Adept Add-on programs. Currently there are no patches for the Sage Instant SDO which is automatically installed when Sage Instant or Instant Plus is installed.
It is very important that you install Sage's 2010 Update 1 service pack. To install Update 1 simply go to the Help menu option in Sage and select Check for Updates. Update 1 can also be downloaded from the support section of Sage's web site.
Currently there are no patches for Sage 50 2011. We expect to have upgraded all our add-ons to be compatible with Sage 50 2011 by the end of September 2010.
All v16 Adept Add-ons for Sage 50 now include the ability to Check for Updates over the Internet. On most of our programs you can perform this check by pressing the button on the About Dialog. If an update is found it will be downloaded and installed automatically.
You should always Check for Updates before upgrading to a new version of Sage 50.
If you get a message that the updater is unable to connect to the server you should try again later. If you still can't connect it may be that access is being blocked by your Fire Wall.
With our Adept Viewers the option to Check for Updates can be found on the Right Click Menu.
Your Adept Licence Details must be entered exactly as they are shown in your licence email. It is essential that you get the capitalisation, punctuation, spelling and spacing identical to your email in all three white boxes or the licence will not be accepted.
You do not need to enter anything in the fourth yellow box as this is where an error message will be displayed if you get the licence details wrong.
If your Adept Add-on shows you the following message you should enter your "Serial Number and Activation Key to Enable 3rd party integration" as described at the beginning of this document.
If the following message is displayed it means that the licence details for you main Sage 50 program can't be found. This is usually because your Sage data has not been installed in it's default location.
You need to copy SAGE.USR from your Sage Settings folder to the Company folder that holds the Sage Data you are accessing.
In Sage select the menu option Help / About / System Information Tab.
In the left hand panel click on Directories.
In the right hand panel right click the Settings Directory entry and select Open Folder form the menu that appears.
Double click on the folder that matches your version of Sage.
For example, if you have Sage 50 2009 double click the folder named 2009.
You will find the sage.usr file in this folder.
N.B. On some computers the .usr file extension may be hidden.
Copy this file to the COMPANY.nnn folder that holds your Sage data where nnn is a 3 digt number.
You need to copy SAGE.USR from your Sage Program folder to the Company folder that holds the Sage Data you are accessing.
The sage.usr file can be found in your Sage Program folder.
By default this will normally be C:\Program Files\Sage\Accounts.
Copy this file to the folder that holds your Sage data.
N.B. this is the folder that contains the folder ACCDATA and MEMO etc.